Three portals.
One record.
Floor. Manager. Board. Every action in Venue Axis gets a time, a name, and a role attached — and the record is locked in. Floor staff act in the moment. The Gaming Manager sees everything that happened. The board gets a clean rollup. Nobody does double-entry.
Your CL1002 working surface.
CL1002 is the L&GNSW Club Licence Self-Audit Checklist — 75 Parts and 363 questions across liquor, gaming, governance, best practices, Keno, and TAB. It's the document the regulator uses on the day and clubs walk through every quarter. Venue Axis is the working surface that runs it.
Come from data Venue Axis is the system of record for — every operational event lives in the platform: incidents, welfare checks, RGO duty logs, RSA/RCG training, self-exclusion lookups, gaming records, refills, technician visits, prize events.
Has a tracked, scheduled, evidenced home in the same surface — quarterly financial filings, director disclosures, club contracts, member communications, annual procedure reviews. Reminders fire before things slip. Evidence attaches at point of capture.
Floor → GM → CEO → Board.
One record moves through five surfaces. Floor captures, the GM reviews, the CEO sees exposure, evidence bundles travel with decisions, and the board gets a defensible pack.
Welfare check, SE register lookup, signage check — logged on the floor in seconds with plain-English guidance.
Every floor capture lands in the Review Queue with severity, source, owner, and an SLA. Nothing slips.
Six counts answer “are we exposed?” — counts only, no opaque score. Each tile drills to the underlying register.
Per-decision bundle: source records, approvals, hash. Travels with the decision through audit and regulator review.
- 0 SMRs overdue · 4 submitted YTD
- Sanctions screening: every CDD record
- Threshold-rationale on 9 of 10 anomaly rules
Twelve sections drafted from live records. CEO commentary reviewed and approved before the pack goes out.
Every action documented.
This is what compliance looks like on the floor — not a checklist after the fact, but a workflow that moves with the shift. Every entry below is a real action Venue Axis captures, guides, and documents.
Open while it's happening.
The floor app is built for the staff member on their feet at 9pm. One hand, low light, no training required. Forty-three guided screens for the workflows that matter — and a built-in regulatory safety net.
The floor record that holds up.
Every incident logged is timestamped to the second, attributed to a named role, and immutable after submission. Gambling and liquor incidents are captured with severity derivation, observed-behaviour selection, and optional photo attachment — structured the way regulators expect to see it.
- Patron distress flags, behaviour observations, intervention records
- Severity derived from selected behaviours — not manually assigned
- Photo attachment and optional police-notification workflow
- Automatic manager review workflow on submission
- Exportable in regulator-formatted PDF
From concern to care record.
Welfare checks are a regulatory obligation most tools ignore. Venue Axis provides a four-level concern system — from standard observations through to crisis mode with emergency-services tracking. When severity escalates, the system responds: incidents cascade, notifications fire, and the record builds itself.
- Four concern levels with guided behaviour selection
- Crisis mode — emergency services confirmation and tracking
- Automatic incident cascade when welfare escalates
- Action recording: break suggested, help info provided, support offered
- Complete duty-of-care evidence trail per patron interaction
Match found. Response guided.
Self-exclusion enforcement is a multi-step workflow — not a checkbox. Venue Axis handles the full chain: register lookup, match or clear, refuse-entry record creation, GM notification. For venues with FRT, the alert workflow has three clean outcomes with confidence scoring and false-match tracking. Designed to align with the Code of Practice for FRT in Hotels and Clubs.
- SE register lookup with match/clear workflow
- Refuse-entry record auto-created on match — GM notified instantly
- FRT alert response: confirmed, cannot locate, false match
- Confidence scoring and false-match-rate tracking
- Webhook receiver rejects biometric template payloads at the boundary
Triggered at threshold. Captured to record.
From 31 March 2026, the AML/CTF reforms reduced the gambling-sector CDD exemption threshold from $10,000 to $5,000. Some existing reporting entities may be able to continue using applicable legacy customer-identification procedures until 31 March 2029 under transitional arrangements. Clubs should confirm whether they are relying on transition, document that position, and be ready to apply the $5,000 post-reform threshold. Regardless of threshold, suspicious or high-risk activity may require enhanced CDD and/or suspicious matter reporting. When a relevant payout, cash-out or other designated-service transaction reaches the threshold, Venue Axis prompts floor staff and walks them through the CDD process — so the obligation is met and the record is created in the same action.
- Automatic threshold alert at the relevant designated service / payout / cash-out transaction
- Staff guided through required identity-verification steps
- CDD record created, timestamped, and linked to patron profile
- Play cannot be marked as continued without CDD completion
- Full CDD history exportable per patron for AUSTRAC review
Speak the incident. Submit the record.
On the floor, RGOs don't have time to type a paragraph. Speak for thirty seconds and the system drafts a structured, regulator-formatted incident narrative — staff reviews, edits, and submits. Patron names and IDs are scrubbed before any AI call. Off by default, opt-in per staff member, capped to your monthly AI budget.
- Voice transcription plus AI narrative drafting
- Staff reviews and edits before submission — never auto-files
- Patron names and IDs scrubbed before the AI sees anything
- Off by default; opt-in per staff member with explicit consent
The compliance console.
Approximately seventy routes covering the full AML programme, FRT operations, training, governance, and the Audit Pack. The dashboard your gaming manager opens at 8am and your AML Compliance Officer keeps open all day.
One tap. They’re holding the pack.
When the inspector arrives, the pack pulls together every record they might ask for in seconds — incident register, welfare check log, ID-check records, suspicious-matter history, FRT alerts, training records, signage attestations — for the last 90 days, in order, with citations back to the actual rule. There’s also a ‘time-travel’ view so you can show what your records looked like on any past date.
- 22 sections in total · 15-section preset for the inspector visit
- 90-day default window — change it if your inspector wants more
- Time-travel view — show the inspector what was on file on any date
- Every section pulled live from your records — not a stale export
- Each section cites the rule it’s evidence for
From suspicion to submission. Co-signed.
Suspicious matter reports require judgment, documentation, and proper sign-off. Venue Axis runs a four-stage co-signed pipeline — Draft → Review → CO Sign-off → Submitted — with a freeze guard on submitted SMRs. 3-business-day deadline calculator (24h for terrorism-financing classification). No competitor publicly documents a co-sign workflow.
- Four-stage pipeline: Draft → Review → CO Sign-off → Submitted
- Freeze guard — submitted SMRs cannot be modified
- Business-day deadline calculator (3-day standard, 24h TF)
- Records the AUSTRAC reference number after submission
- Stale-SMR cron alerts when reports sit in draft >48 hours
The AUSTRAC reform is what we built first.
Everything AUSTRAC will ask to see, kept in one place: your venue risk assessment, your AML controls in your wording, every governance sign-off, the reviewer roster, the full review history, and the reform-transition checklist. The optional AI gap-check reads your controls and tells you where they fall short of AUSTRAC guidance — in plain English, with citations. The AI never invents a rule number.
- Venue risk assessment — ML/TF risk scored across 12 factors
- Your AML controls — your policy, your wording, your sign-off
- AML Compliance Officer fit-and-proper assessment
- Reviewer roster + complete review history
- Optional AI gap-check, with citations to real sources
Dual-track. AML and welfare. One view.
Patron risk in Venue Axis isn't a label someone assigns — it's computed from every interaction across two tracks: AML and welfare. Forty-eight weighted signals, recency-weighted (2× ≤7 days, 1.5× ≤30 days), with automatic risk decay. Top weights: self-excluded, sanctions hit, FRT confirmed, CDD refused, welfare emergency. Built for venue patron patterns, not bank-ported credit scoring.
- Dual-track scoring: AML + welfare in one view
- 48 weighted signals across CDD, incidents, welfare, SE, FRT, screening
- Recency multiplier: 2× ≤7d, 1.5× ≤30d, 1× older
- Automatic risk decay applied to dynamic AML score
- Risk levels: low (<26), medium (26–50), high (51–75), critical (≥76)
Explainable monitoring rules with a written rationale on every alert.
A baseline rule pack of source-linked anomaly monitoring runs server-side across AML patterns, welfare clustering, and operational risk. Every rule carries a written threshold rationale and regulatory source clause. Every alert preserves its evidence trail. The rule set evolves with field signal, not at launch volume for marketing weight.
- Source-linked rules across AML, welfare, and operational risk
- Threshold rationale metadata persisted on every alert (no unexplained triggers)
- 5-band rolling-window structuring detector — Mounties-precedent calibrated
- Server-side via Supabase edge function — works offline-tolerant
- Results cached in anomaly_results, dashboard-surfaced with per-rule explainability
Forty cert types. Calibrated intervals.
Track 40 certification types across 11 categories — RCG, RSA, AML/CTF, First Aid, CPR, WHS Officer, FRT awareness, fire warden, security licences, WWCC, NPC, governance, food safety, and more. Role-tiered AML training intervals. Calibrated validity periods against 2026 NSW research. Provider deeplinks per cert type.
- 40 cert types across 11 categories — gaming, AML, liquor, food, WHS, governance
- Role-tiered AML training intervals (AMLCO · Gaming Manager · General)
- Calibrated validity periods against 2026 NSW SafeWork + L&GNSW research
- Provider finder deeplinks per cert type
- Duty roster integration — assign, complete, expire, re-assign
Governance without learning a new dashboard.
The board has fiduciary responsibility for compliance. They don't operate the platform daily; they read it weekly. Traffic-light status, month-over-month trends, the live governance register, and a downloadable board pack — without a login fatigue tax.
The Registered Clubs Act, in working software.
The Accountability Code (Reg 2015 Sched 2) and Reg Part 6 training scheme are no longer a compliance officer's spreadsheet — they're live on the CEO summary. COI declarations carry the 21-day awareness-to-disclosure clock (cl.8(2)(a)), every club's financial-year-end drives a member-information snapshot deadline tracker (cl.9(1)(a)), and director / secretary / manager training currency is flagged against the Reg Part 6 deadlines (12 months for directors, 2 years for sec/mgr). Every management decision lands in an append-only register with the decision-maker, the rationale, and the cited clause. When ILGA asks for evidence, the answer is one click.
- 21-day disclosure clock — Accountability Code cl.8(2)(a)
- FY+4-month member-information snapshot deadline (cl.9(1)(a))
- Director / sec / mgr training currency (Reg Part 6 cl.26–28)
- Append-only decision register with rationale + decision-maker
- Penalty-exposure callout (50 PU per offence; ILGA $5,500 / $11,000)
Drafted monthly. Emailed automatically.
The monthly board pack drops as a PDF on a schedule you set — incident trends, regulatory deadlines, patron-risk summary, AML status, Compliance Officer status, the management-decisions section, open corrective actions, and a one-page defensibility summary the chair can read in two minutes. Optional AI drafts the executive commentary for each section; CEO reviews and approves before it sends.
- Multi-section PDF — incidents, AML, FRT, training, governance
- Management decisions this period, with cited rationale
- Open corrective actions (count + overdue)
- Optional AI-drafted commentary for each section
- One-page summary you can hand the chair
- AUSTRAC Compliance Officer notification wizard built in
What makes the platform stick together.
Three pieces of plumbing that make Venue Axis a platform, not another logbook. Most clubs never look at them — they just benefit from them.
Every rule, mapped to its evidence
Eighty-five regulatory obligations across nine statutory categories are wired up to the screen, document, or record that proves you’ve met them. Inspector asks “show me the evidence for rule X”; the answer is one click.
Open API for partner integrations
Five read-only endpoints — incidents, SMRs, audit log, obligations, compliance map — for accountants, auditors, or your own reporting tools. Your data, your venue, your call. We don’t know of another club platform that publishes one.
Critical alerts, with proof of receipt
When a sanctions hit, inspector arrival, or duress alert fires, the system tracks who saw it and when — with a tamper-proof audit chain. So if someone says “I never got the alert,” you can show them when it landed.