Venues must observe patrons for signs of gambling harm and intervene where necessary — including welfare checks, breaks in play, and referral to support services.
Working draft, not legal advice
The plain-English summary above is drafted by Venue Axis as a navigation aid. The citation is the authoritative source — treat it as the definitive reference. For a legal interpretation of this obligation in your venue's context, talk to your counsel.
Failure to intervene can contribute to licence-review action and civil liability.
Consequences are summarised from the underlying legislation. Specific penalties depend on the breach pattern, prior history, and the regulator's enforcement posture. Talk to a liquor and gaming lawyer for a definitive view of your venue's exposure.
The venue must maintain a current register of self-excluded persons and ensure staff can access it to check patrons on entry or when problem…
The venue must not permit a self-excluded person to enter the gaming area. If a self-excluded patron is identified, entry must be refused an…
A self-excluded patron may only have their self-exclusion lifted after the minimum period and following the prescribed revocation process.
Staff observing indicators of problem gambling must offer the patron information about self-exclusion and, where requested, facilitate it.
A trained Responsible Gambling Officer must be on duty whenever gaming machines are operating. The shift must be logged so the venue can pro…
The prescribed problem-gambling warning, self-exclusion information, and counselling contact signage must be displayed at entries to the gam…
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